Question 1

What file formats do you accept for 3D printing?

Accepted Answer

We accept STL and OBJ file formats, which are the two most widely used 3D model formats. These are supported by all major CAD software including Fusion 360, SolidWorks, Blender, Tinkercad, FreeCAD, and SketchUp. Files can be up to 50 MB in size.

Question 2

What materials are available for 3D printing?

Accepted Answer

We offer five professional-grade FDM thermoplastic materials: PLA (ideal for prototyping and models), ABS (strong, heat-resistant functional parts), PETG (chemical-resistant, food-safe applications), TPU (flexible, rubber-like components), and Nylon (high-performance engineering parts). Each material comes in multiple color options.

Question 3

How is the price calculated?

Accepted Answer

Your price is calculated based on material weight (model volume multiplied by material density and an extrusion factor of 1.2), plus a fixed service fee, packaging, and any optional add-ons you select. The full breakdown is shown before checkout, so there are no hidden charges. Shipping cost is calculated separately based on your delivery address.

Question 4

How long does it take to receive my 3D print?

Accepted Answer

The total turnaround time is typically 5 to 9 business days for printing and post-processing. This includes 3 to 5 business days for printing (depending on the material selected and any post-processing add-ons) plus shipping time based on your location. PLA orders have the shortest lead time at 3 days, while TPU and Nylon orders take up to 5 days for printing.

Question 5

Do you deliver internationally?

Accepted Answer

Yes, we deliver worldwide. We ship to destinations across the globe using reliable courier partners. A tracking number and link are provided as soon as your package is dispatched so you can follow the delivery in real time.

Question 6

What payment methods do you accept?

Accepted Answer

We use a secure payment gateway that supports credit cards, debit cards, and other popular payment methods. All payments are securely encrypted and we never store your card details on our servers.

Question 7

How do you ensure print quality?

Accepted Answer

Every print undergoes a quality inspection before shipping. We check for dimensional accuracy, layer adhesion, surface quality, and structural integrity. Our printers are calibrated regularly to maintain tight tolerances. If a print does not meet our quality standards, we reprint it at no extra cost to you.

Question 8

Can I modify my design after uploading?

Accepted Answer

You can modify material selection, color, quantity, scale, and add-ons at any time before placing an order. However, if you need to change the 3D model itself, you will need to upload a new file. We do not offer in-house design modification services, but you can use free tools like Tinkercad, Blender, or FreeCAD to edit your model before re-uploading.

Question 9

Do you offer bulk order discounts?

Accepted Answer

For orders of 10 or more units, contact us directly for volume pricing. We offer discounted per-unit rates for large production runs, educational institutions, and repeat business customers. Note that our fixed service fee and packaging cost are already applied per order (not per unit), so multi-unit orders are inherently more cost-effective.

Question 10

What is your return and refund policy?

Accepted Answer

If your print arrives damaged due to shipping or has a manufacturing defect that does not match the approved design, we will reprint and reship the part at no extra charge. Please report any issues within 48 hours of delivery with photographs. Since each print is custom manufactured to your specifications, we cannot accept returns for change of mind or design errors in the original file.

Question 11

Do I need an account to upload and order?

Accepted Answer

Yes. You need to create a free account and verify your email address before you can upload designs and place orders. This ensures a secure and reliable experience. Registration takes under a minute.

Question 12

What add-on services do you offer?

Accepted Answer

We offer several optional post-processing add-ons: Polishing for a smooth professional finish, Primer coating for improved paint adhesion, Glossy or Matte paint finish, Sand blasting for a uniform textured surface, and a Print Timelapse Video of your part being manufactured. See the pricing page for current add-on rates.

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