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LayerzLoom

Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and safeguard your information.

Effective Date: February 2026

1. Introduction

Spyxpo Technologies Private Limited ("we," "us," or "our") operates layerzloom.com (the "Website"). This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit or use our 3D printing services. By accessing our Website, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Account Information: Name, email address, phone number, and password when you register an account.
  • Order Information: Shipping address, billing details, and order preferences.
  • Uploaded Files: 3D model files (STL, OBJ) you upload for printing.
  • Communications: Messages, feedback, or support requests you send to us.

2.2 Information Collected Automatically

When you use our Website, we may automatically collect:

  • Device Information: Browser type, operating system, device identifiers, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
  • IP Address: Your Internet Protocol address for security and analytics purposes.

3. How We Use Your Information

We use the collected information to:

  • Process and fulfil your 3D printing orders.
  • Create and manage your user account.
  • Communicate with you about orders, updates, and promotions.
  • Improve our Website, services, and customer experience.
  • Detect, prevent, and address fraud or security issues.
  • Comply with legal obligations and enforce our terms.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse Website traffic. These include:

  • Essential Cookies: Required for core functionality such as authentication and cart management.
  • Analytics Cookies: Help us understand how visitors interact with our Website through aggregated data.
  • Preference Cookies: Remember your settings and choices across sessions.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Website functionality.

5. Third-Party Services

We use trusted third-party services to operate our platform. These services may process your data in accordance with their own privacy policies:

  • Firebase (Google): Authentication, database storage, and hosting services.
  • Razorpay: Secure payment processing. We do not store your credit card or debit card details on our servers.
  • Analytics Providers: Website analytics to understand usage patterns and improve our services.
  • Shipping Partners: Courier services that require your shipping address for delivery.

6. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

  • With service providers who assist in operating our platform (as listed above).
  • When required by law, regulation, or legal process.
  • To protect the rights, property, or safety of our company, users, or the public.
  • In connection with a merger, acquisition, or sale of company assets, with notice to affected users.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

  • Account Data: Retained until you delete your account.
  • Order Records: Retained for a minimum of 5 years for tax and legal compliance.
  • Uploaded 3D Models: Stored for the duration of order processing and deleted within 90 days after fulfilment unless you request earlier deletion.
  • Analytics Data: Aggregated and anonymised data may be retained indefinitely.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal retention requirements.
  • Object to or restrict certain processing of your data.
  • Request a portable copy of your data in a structured, machine-readable format.
  • Withdraw consent for data processing where consent is the legal basis.

To exercise any of these rights, please contact us using the details provided below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit (TLS/SSL), secure authentication via Firebase, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our Website with a revised effective date. Your continued use of the Website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

  • Company: Spyxpo Technologies Private Limited
  • Website: layerzloom.com
  • Email: privacy@layerzloom.com